Understanding Our Returns Policy
At Puffin Print, we believe in ensuring our customers are completely satisfied with their purchases. To achieve this, we have implemented a customer-friendly returns policy designed to provide peace of mind. If for any reason you are not satisfied with your order, you can return items under specific conditions. We aim to make the return process as seamless as possible, so you can shop with confidence.
Eligibility for Returns
To qualify for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging where applicable. Returns must be initiated within fourteen days of receiving your order. Items that are personalised or customised cannot be returned unless they are faulty or damaged.
How to Initiate a Return
Initiating a return is straightforward. Simply visit our returns page, fill out the return request form, and submit it. Once your request is received, we will send you a confirmation email with further instructions. Please ensure that your return is securely packaged and include all original items. You will be responsible for the return shipping costs unless the item is faulty.
Refund Processing
Once we have received your returned item, it will be inspected, and you will be notified of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your payment method. Please allow a few days for the transaction to appear in your account.
Contact Us for Support
If you have any questions regarding our returns policy or if you need assistance with a return, please do not hesitate to contact our customer service team. We are here to help and ensure your experience with Puffin Print is positive.
Returns Made Easy: Hassle-Free Process!
If you need to make a return regarding your personalised printing order, please submit information on our returns form below. We want to ensure that you're fully satisfied with your purchase, so we'll guide you through the steps to facilitate a smooth return experience. Your satisfaction is our priority!